Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

Archive for June 2013

Call Center Week

14th Annual Call Center Week | Driving Business Value: Transforming Culture & Excelling in the Multi-Channel, Socially Interwoven Customer Environment Stratus will be attending this year’s Call Center Week June 10-14 in Las Vegas Nevada. We expect to participate with over 1,200 customer-focused executives to learn and share strategies to . . . Read more