Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

Archive for August 2013

CEM Summit 2013

Moving Beyond Experience to Engagement Stratus will be attending this year’s CEM Summit 2013 September 26-27, 2013 at the JW Marritot Buckhead, Atlanta, GA. We expect to participate with customer engagement marketing professionals from global brands to learn and share strategies to build better multi-channel programs. Topics to be discussed, . . . Read more