Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

Archive for October 2013

Benefits of Proactive Chat!

Proactive chat is used to provide a superior customer interaction experience by companies. This technique involves initiating chat invitations to prospective customers on the basis of certain pre-determined rules or website visitor behavior criteria. Chat invitations made on modern chat intelligence rules are capable of targeting customers and leading them . . . Read more

Business Intelligence Helps in Strategic Decision Making

Business intelligence assists in extracting crucial facts from a vast amount of unstructured data and transforming them into actionable information that enables companies to make informed strategic decisions, improving operational efficiency and business productivity. This information helps companies in strategic decision making, boosting operational efficiency and also business productivity. The . . . Read more