Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

Archive for November 2013

Incorporating Social media for improved business popularity

This year’s #SMLA13 will be hosting at The Wharton School in Philadelphia, PA on December 9-10 and we expect digital executives, marketers, entrepreneurs, non-profits, bloggers, media and venture investors from global brands to join the show and present and discuss topics related to social media functions and business models.

Things to Consider When Setting Up a Live Chat Software Solution

Technological advances have brought many significant changes in the business world such as increased international collaboration, promotion of flexible work hours, and most importantly online shopping from the comfort of your own home. Today, choices vary when it comes to channels of communication. Your business might be using some kind . . . Read more

Take Advantage of Online Chat for Efficient Interactive Marketing

Invention of the internet has given businesses the power to expand their scope of ways to reach customers and efficiently market their products and services. There are different channels such as email, online advertisements, social media, press releases, etc through which businesses can reach their potential customers. If these channels . . . Read more

Why Live Chat is a ‘Preferred’ Method of Communication?

Online shoppers consider live chat a preferred and more effective way of communication on the internet. There were several companies who did not believe in the efficiency of live chat communication in providing higher quality customer service; however, due to wide customer choice, they have since recognized the potential of . . . Read more

Why do Customer’s Initiate Chat?

Online customers consider chat as the preferred solution for their issues and Click-to-chat technology has gained international momentum. As per our experience with many Fortune 500 companies, live chat can effectively offer customer service and satisfaction. Hence, live chat seems to be the next great area of customer contact throughout . . . Read more

Impact of Proactive Chat on Chat Volume and Sales

What Proactive Chat means? Proactive chat is a chat invitation for a website visitor to engage in a chat interaction and is made through an automated rules engine or any manual methods. Manual or automatic triggering is executed for these chat invitations and the type of invitations can vary largely. . . . Read more

Preparation for the Upcoming 2013 Holiday Season!

We are into the end of the year, which means the holiday season is forthcoming! Are you well prepared for this year’s Black Friday or Cyber Monday? Last year, Cyber Monday created $1.25 billion in online sales. You may get surprised knowing different types of sales are produced every holiday . . . Read more