Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

Archive for December 2013

Online Chat Helps in Reducing Shopping Cart Abandonment

Today, business between companies and customers has been changed a lot with the arrival of the internet. Many corporate companies are offering their products and services online, which has increased the rate of shopping cart abandonment. And, this is the most important issue encountered by many companies that want to . . . Read more

Online Chat Helps in Generating Positive Customer Experiences

Today, many companies have moved to online to do business more effectively. This practice has increased the demand of online chat as a cost-effective, efficient and fast way to give the best chat customer service. Online chat offers many advantages such as higher CSAT, enhanced FCR, decreased cost-per-contact, and many . . . Read more