Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

Archive for January 2014

Online customer services – A great value to customers

You have to consider live chat services as it is efficient in improving your online customer service. ILD recognizes the significance of better online experience and we understand that companies that are active at offering great online customer experience can reap many benefits such as better brand experience, higher sales . . . Read more

Truths behind the Myths about Live Chat Support

Many companies are offering live chat support services as it is convenient, easy, and quick. Live chat support services are capable of expanding the customer base and create sales; therefore, incorporating these services will assist companies to provide excellent customer service throughout the world. But, there are many companies doubting . . . Read more

How Online Chat Sales Channels Benefit Businesses

Companies are growing immensely and providing many services online which changes online behavior of customers quickly. Forrester Research reveals that online retail sales in the US are going to hit $250 billion by 2014. Since customers are more interested and moved to online shopping and business transactions, it is necessary . . . Read more