Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

Archive for February 2016

How Do You Select Your Social Agents?

Just like with everything else, there’s a right way and a wrong way to go about choosing your social agent and your overall approach to social media. With so many businesses to compete with, a simple mistake or lack of information can cost you a customer for life, one who . . . Read more