Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

Archive for May 2016

4 Tips for Integrating Live Chat with Email Marketing

The up and down trends of email marketing over the years is currently at an all-time peak. Businesses want to produce leads and keep consumer interested, but too many companies get lost in growth and evolvement. They forget that for marketing to be effective leads need to be engaged; otherwise, . . . Read more

How Do Millennials Perceive Live Chat

Millennials are transforming customer service interactions without concern for Gen X convenience. The current trend for the tech-savvy Millennials is avoiding customer service phone calls and engaging in other communication methods, such as live chat, texting, and social media. Tailoring internal technical support services to best meet the prospects of . . . Read more