Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

All posts in Business Intelligence

Business Intelligence Helps in Strategic Decision Making

Business intelligence assists in extracting crucial facts from a vast amount of unstructured data and transforming them into actionable information that enables companies to make informed strategic decisions, improving operational efficiency and business productivity. This information helps companies in strategic decision making, boosting operational efficiency and also business productivity. The . . . Read more