Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

All posts in Chat

4 Tips for Integrating Live Chat with Email Marketing

The up and down trends of email marketing over the years is currently at an all-time peak. Businesses want to produce leads and keep consumer interested, but too many companies get lost in growth and evolvement. They forget that for marketing to be effective leads need to be engaged; otherwise, . . . Read more

How Do Millennials Perceive Live Chat

Millennials are transforming customer service interactions without concern for Gen X convenience. The current trend for the tech-savvy Millennials is avoiding customer service phone calls and engaging in other communication methods, such as live chat, texting, and social media. Tailoring internal technical support services to best meet the prospects of . . . Read more

Benefits of Social Selling and Live Chat

Placing live chat on your site is an excellent initial step toward enhancing your sales. However, it is the only step taken by e-commerce companies far too frequently. You cannot expect customers to make the first move. You need to identify potential buyers through social media integration and offer help . . . Read more

Top 4 Ways to Address Customer Pain Points Through Live Chat

Businesses need to develop trust and confidence before offering solutions to address and handle customer pain points efficiently online. The actual challenge of managing customer pain points is to convince the consumer that they are getting the best value and solution for their investment. Time is always of the essence; . . . Read more

How Live Chat Support Can Transform Your Business

As the tide continues to shift toward e-commerce, more companies are looking for ways to replicate the types of services and customer benefits which exist naturally in brick-and-mortar stores. One of the greatest challenges remains the delivery of basic customer service itself, a cornerstone of any sales outlet. Email and . . . Read more