Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

All posts in Contact Center

Increasing Conversion Rate Using Customer Engagement

Although e-commerce has revolutionized the way people shop, many successful online merchants continue to base their sales strategies on proven real-world techniques. Traditional brick-and-mortar tactics often translate well to the online retail market, which is one of the primary reasons that live chat software has become very commonplace. Just as . . . Read more