Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

All posts in Customer Feedback

Top 5 Ways to Manage Online Customer Reviews

Online customer reviews and feedback strongly influence purchasing behavior. In fact, nearly half of consumers nationwide indicate that after reading a positive online review they are more likely to visit a business. That makes customer sites such as CitySearch, Google Places, and Yelp Internet repositories of user opinions on how . . . Read more