Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

All posts in Customer Services

Live Chat for In-App Customer Support

The idea of in-app support is simple. Whenever customers have a question while using an application, they simply click a button to get instant help from a support agent regardless of whether they are a mobile or desktop user. This eliminates the need to search the web, browse support forums, . . . Read more