Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

All posts in Event

Social Media in 2014: Changing Customer Care and Communication

Your company has a Facebook page, you’re “LinkedIn,” and you post semi-regularly on Twitter. You have your social media bases covered, right? According to industry experts, that’s not enough. In order to keep your company front-of-mind and top-of-heap, you need to think strategically about social media. Join us for our, . . . Read more

“Becoming a Social Business” Webinar #14PACE

At the 2014 PACE Convention & Expo, our very own Mike Lewis, Chairman and CEO, and Jim Iyoob, Senior Vice President of Corporate Development presented “Becoming a Social Business.” Social media for most businesses is just a function of the marketing department. But social media gives businesses the opportunity to . . . Read more

Stratus Shares Best Practices at PACE

Mike Lewis, Chairman and CEO, and Jim Iyoob, Senior Vice President of Corporate Development will speak during the “Becoming a Social Business” session at the 2014 PACE National Convention and Expo on Friday, April 4th; 10:30-11:15 am. Becoming a Social Business Becoming a Social Business is a 45-minute session for . . . Read more

Incorporating Social media for improved business popularity

This year’s #SMLA13 will be hosting at The Wharton School in Philadelphia, PA on December 9-10 and we expect digital executives, marketers, entrepreneurs, non-profits, bloggers, media and venture investors from global brands to join the show and present and discuss topics related to social media functions and business models.

CEM Summit 2013

Moving Beyond Experience to Engagement Stratus will be attending this year’s CEM Summit 2013 September 26-27, 2013 at the JW Marritot Buckhead, Atlanta, GA. We expect to participate with customer engagement marketing professionals from global brands to learn and share strategies to build better multi-channel programs. Topics to be discussed, . . . Read more

Call Center Week

14th Annual Call Center Week | Driving Business Value: Transforming Culture & Excelling in the Multi-Channel, Socially Interwoven Customer Environment Stratus will be attending this year’s Call Center Week June 10-14 in Las Vegas Nevada. We expect to participate with over 1,200 customer-focused executives to learn and share strategies to . . . Read more