Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

All posts in Leadership

Are You Coachable?

Even Michael Jordan had a coach, coaching your team is important if you want to drive continuous improvement. Effective coaching is a two-way street, where the coach offers to guide the individual and that person must cooperate and follow through. Essentially, the Coach helps the Coachee to come up with . . . Read more

4 Tips on Creating a Great Work Culture

The success or failure of any organization depends on the efforts of your team. As a leader you are charged with the responsibility of directing and motivating your team to deliver. The economic times have really changed leading to higher attrition rates. A major challenge becomes how to maintain and . . . Read more