Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

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Vital Business Reputation Management Tactics

Business reputation is an overall estimation of your character held by all stakeholders. It is a matter of perception. In the past it was purely a function of the public relations department, but with the rise of World Wide Web everything has changed. Business reputation is now as much about . . . Read more