Jim Iyoob is Chief Customer Officer for Etech Global Services. Jim has 20+ years of contact center outsourcing experience in inbound, outbound, chat and social media operations, and is a respected speaker, author and subject-matter expert for call center solutions.

CEM Summit 2013

Moving Beyond Experience to Engagement Stratus will be attending this year’s CEM Summit 2013 September 26-27, 2013 at the JW Marritot Buckhead, Atlanta, GA. We expect to participate with customer engagement marketing professionals from global brands to learn and share strategies to build better multi-channel programs. Topics to be discussed, . . . Read more

Call Center Week

14th Annual Call Center Week | Driving Business Value: Transforming Culture & Excelling in the Multi-Channel, Socially Interwoven Customer Environment Stratus will be attending this year’s Call Center Week June 10-14 in Las Vegas Nevada. We expect to participate with over 1,200 customer-focused executives to learn and share strategies to . . . Read more

Jim lyoob’s Best-in-Class Performance for Implementing Chat

At the 2011 American Teleservices Association Convention, Jim lyoob, the Vice President of Global Development at Etech presented “A Look at Best-in-Class Performance for Implementing Chat”. It discussed the advantages of chat and implementing chat on websites and has been published by Connections Magazine. Being the premier magazine for the . . . Read more