Your company has a Facebook page, you’re “LinkedIn,” and you post semi-regularly on Twitter. You have your social media bases covered, right? According to industry experts, that’s not enough. In order to keep your company front-of-mind and top-of-heap, you need to think strategically about social media.
Join us for our, “Social Media in 2014: Changing Customer Care and Communication” webinar on Tuesday, May 13, 2014 from Noon – 1:15 pm (CST).
Co-sponsored by EPICConnections*and CH Consulting Group, the webinar features a panel of experts specially chosen for their varying backgrounds, expertise and experience. Each is passionate about Social Media technology and eager to share their best practices, insights and opinions (see more about them below.)
Learn how Social Mediaimpacts your market share, brand awareness, revenues and marketing initiatives.
Webinar topics include:
- Social Media must-do’s and best practices today, including marketing and management.
- What is “Voice of the Customer” and what does it mean to CRM, messaging and budgets?
- What technology is available and expanding in this space?
- How do you create a viable social media plan and budget with best ROI?
Space is limited, so register today for this interactive event by clicking here. You will receive a confirmation email with instructions on how to join the webinar. The event will be recorded and provided to all registrants.
If you have Social Media-related questions you would like addressed in the webinar, please submit them to email@example.com.
Meet our panel of experts:
Jim Iyoob : Jim is a Senior Vice President of Corporate Development and leads senior level operations through corporate recruiting, operations, sales, and marketing for ILD brands, Social Strategy1, a social media monitoring analysis and social media managed services firm; and Stratus Contact Solutions, a high touch multi-channel contact center. Jim has 20+ years of contact center outsourcing experience in domestic and offshore inbound, outbound, chat operations, and social media. His expertise includes click-to-chat sales and service with an impeccable track record of innovation and advanced business intelligence. Setting up offshore call centers with a capacity of 1000+ seats and spearheading the Global Business development team has been some of his past roles. www.socialstrategy1.com
Stephen Monaco: Founder and CEO of Evolve Adaptive Marketing is a pioneer in digital marketing. He is recognized as one of the first to engage online communities back in the days of the BBS, and CompuServe; six years before the web browser was invented. In 1987 he was using the strategies and tactics that are now considered best practices for social media marketing — and built a global brand with 70% market share. Today, Monaco works where high tech and integrated marketing intersect — driving strategies and leveraging digital media to effectively realize business goals for companies of all sizes. www.StephenMonaco.com
Lance Fried: Lance is the Senior Vice President of Social & Mobile, with Five9.Lance has been a thought leader in the contact center market since 1998 and a business entrepreneur since birth. Fried recently joined the Five9 Executive Management Team upon their acquisition of his social & mobile customer care company, SoCoCare, where he served as CEO and Co-Founder. Previously, Fried held executive positions at Telephony@Work (Oracle), Syntellect (Enghouse Interactive), and MCI (Verizon Business). He also previously founded, secured funding, developed, and facilitated exits for three startups. Fried’s formal education includes an Economics degree from Columbia University and an MBA from the University of Michigan.www.five9.com
Randy Corke is a recognized expert in crowdsourcing and has worked with organizations around the world to conceptualize, plan and implement successful crowdsourcing engagements for a wide variety of objectives. Randy is founder and principal of GoodCrowds, an advisory firm which specializes in applying crowdsourcing methods and technology to advance the missions and impact of an organization. Randy has helped bring new technologies and methods to market for business and social value over the past twenty years, with specific focus on innovation, mobile and social media areas. He has been a featured speaker and guest lecturer on crowdsourcing and holds a MBA from Cornell University and a B.A. from Middlebury College. www.goodcrowds.com