Thinking beyond AI to improve the Customer Experience
When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening
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When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening
According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial intelligence is transforming the way
Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry on conversations with drivers or
It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies
In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer. If you really
CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with