Statistics reveal that 89 percent of existing and even prospective customers are likely to abandon a company and end up doing business
When it comes to contact center quality assurance, there are several reasons you should implement a strategy and stop just
If you run any business, you already know how important every facet is on your online presence, with the most
The last few decades have seen an extraordinary amount of digital innovation. Savvy businesses and organizations have taken note, adopting
81% of companies view customer experience as a competitive differentiator! In today’s world, customer experience is key for brands, and the
The main purpose of quality monitoring is to assure that your contact center team members are providing excellent customer experience
Now that the market has become saturated in almost every industry, call center managers have to look inward to help
If I were to ask a bunch of people the last time they had a really great experience as a
It’s crucial for call centers and QA managers to understand the Importance of using a call center QA scorecard. With
Customer service is a people business. It relies heavily on the strength of communication and the ability of agents to