Analytics and the Power of the Human Touch: 5 Predictions for the Future
Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due
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Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due
When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more
According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial
When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more
Artificial intelligence often brings to mind images of sentient robots and futuristic science fiction movies. However, human intelligence gets assistance
Artificial intelligence is currently being propagated as the consumer experience champion and for a good reason. The ability and evolution
Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry
Have you considered implementing live chat features on your business website? If not, there are many reasons you should. For
As the primary point of contact in the customer experience, call center agents to play an integral role in the
Incorporating artificial intelligence (AI) into your call center quality monitoring can feel like an uncertain prospect. With over 80 percent