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Home >> Blog >> Page 5

Artificial Intelligence: Streamlining Contact Center Technology

December 17, 2018

It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies

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How to Blend People and Machines for Better Customer Experiences?

December 14, 2018

You might be struggling to offer an optimum level of customer service as speed and convenience become more desired. How do you ensure customer satisfaction

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Using AI To Enhance the Customer Experience in Call Centers

October 31, 2018

In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer.  If you really

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Successful AI Systems: When Sophisticated Technology Meets Talented People

August 27, 2018

Every day, your brain sorts through myriads of signals – insignificant background noise, repetitive tasks and endless mathematical calculations to help muscles coordinate properly –

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Humans and AI Can Work Together To Create Better Connections

August 21, 2018

The traditional role played by interaction analysts is changing – there’s a new source of reliable feedback that’s providing greater insights into how people interact.

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4 Best Practices to Becoming a Customer Centric Company

July 25, 2018

Would you say your company is customer-centric? If the answer is no, you may be missing out on prime opportunities to build relationships with new

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Chatbots are useful, not powerful!

July 9, 2018

Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. This is not a new thing, as new ideas

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The best of both the world’s is required, but it is PEOPLE who add more value

June 28, 2018

“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)

May 28, 2018

Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has

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Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

May 21, 2018

Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much

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