It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies
You might be struggling to offer an optimum level of customer service as speed and convenience become more desired. How do you ensure customer satisfaction
In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer. If you really
Every day, your brain sorts through myriads of signals – insignificant background noise, repetitive tasks and endless mathematical calculations to help muscles coordinate properly –
The traditional role played by interaction analysts is changing – there’s a new source of reliable feedback that’s providing greater insights into how people interact.
Would you say your company is customer-centric? If the answer is no, you may be missing out on prime opportunities to build relationships with new
Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. This is not a new thing, as new ideas
“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It
Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has
Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much