The days of mentioning artificial intelligence only in the realms of science fiction are long gone. Today, AI is all around us, though many do
Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving
In the competitive marketplace today, your business is exactly what your customers say it is. The internet, and social media in particular, give voice to
With the Internet being the primary source of shopping and finding information before making a purchase, offering a customer-friendly browsing experience is paramount for any
You don’t need an elaborate strategy to survive the day, but neither do vegetables. Are you a vegetable? Set some broccoli on a plate in
As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims
An effective customer effort strategy makes your products and services more attractive to buyers by simplifying offers and increasing customer support. Basically, customers who can
Your customers do more than just buy your products or use your services. They experience your brand. Good experiences lead to higher revenues. Deliver a
Call centers have come along way from the institutions that emerged in the 1960s to efficiently handle high volumes of customer calls. Today’s call centers
In recent years Artificial intelligence has come to lead many call centers. It has grown to the point that when seasoned callers reach customer service