Contact centers continue to evolve as an integral component of the telecommunications, insurance, e-commerce, and banking sectors. To reach your company goals, it is important
Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due to an inability or refusal
Call centers have come along way from the institutions that emerged in the 1960s to efficiently handle high volumes of customer calls. Today’s call centers
Often a company leadership faces unending challenges especially when it comes to the rapid technological changes. Since the emergence of information technology, company communication with
In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with
Why you may want to adopt a best-of-both-worlds approach. While androids are both an operating system and a sci-fi concept that’s becoming more realistic with
What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively
Technology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social media have we had access
Live chat makes interacting with existing and potential customers much more efficient. Studies have found when companies implement live chat services, it significantly improves customer
Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to