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Today's Shoppers Expect Great Customer Service No Matter Where They Shop

October 31, 2017

With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog

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How to Run an Effective Quality Monitoring Program

October 24, 2017

Customers expect superior customer service with each contact. As a company, you cannot offer quality customer service without a plan to measure and monitor the

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Top Reasons You Haven't Added Live Chat to Your Website

October 17, 2017

Businesses and educational institutions alike have taken to the internet to build their presence and drive customers to their doors, all in an effort to

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What is Customer Experience Management?

October 3, 2017

CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with

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How to Recognize Extraordinary Achievements From Your Employees?

August 22, 2017

Etech is not only dedicated to staffing call centers scattered around the world, we also make sure we do our part to value our people

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