Jim Iyoob
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Today's Shoppers Expect Great Customer Service No Matter Where They Shop

October 31, 2017

With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog

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What is Customer Experience Management?

October 3, 2017

CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with

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