When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening
According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial intelligence is transforming the way
When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening
Artificial intelligence often brings to mind images of sentient robots and futuristic science fiction movies. However, human intelligence gets assistance from AI and machine learning
Artificial intelligence is currently being propagated as the consumer experience champion and for a good reason. The ability and evolution of computer learning have led
Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry on conversations with drivers or
Have you considered implementing live chat features on your business website? If not, there are many reasons you should. For example, marketing experts say that
As the primary point of contact in the customer experience, call center agents to play an integral role in the success of a company. A
Incorporating artificial intelligence (AI) into your call center quality monitoring can feel like an uncertain prospect. With over 80 percent of businesses already using or
If you’re in need of a solid strategy to boost your customer satisfaction rates, one of the best ways to do so is with a