When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening
Among the myriad of essential business processes, fully comprehending consumer behavior can be uniquely challenging. While things like budgeting and keeping track of inventory can
Often a company leadership faces unending challenges especially when it comes to the rapid technological changes. Since the emergence of information technology, company communication with
In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with
What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively
Technology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social media have we had access
Live chat makes interacting with existing and potential customers much more efficient. Studies have found when companies implement live chat services, it significantly improves customer
Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to
With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog
Customers expect superior customer service with each contact. As a company, you cannot offer quality customer service without a plan to measure and monitor the